Return & Refund Policy
Thank you for shopping with At A Deal . Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to assist you.

  1. Returns Eligibility
    Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately.
    Timeframe: Return requests must be made within 30 days of receiving your item.
    Conditions: Items must be unused, in their original packaging, and in the same condition as when you received them. Tags, labels, and accessories (if applicable) must remain intact.
  2. Return Process
    Contact Us First: Before returning any item, please contact our support team to initiate the return process and receive detailed instructions.
    Phone: +27 65 392 8985, +27 10 786 0721
    Email: [email protected]
    Return Address: Send all returns to:
    Returns Department
    At A Deal
    25 West Road, Houghton
    Johannesburg, South Africa
    Packaging: Ensure the item is securely packaged to avoid damage during transit. Include your order number and proof of purchase inside the package.
  3. Refunds
    Eligibility for Refunds: Refunds are available for items returned in their original condition and packaging, or for items that arrive defective or damaged.
    Processing Time: Once we receive your returned item, we will inspect it and notify you of the refund decision. Approved refunds will be processed within 5–7 business days .
    Refund Method: Refunds will be credited back to your original payment method. If the original payment method is unavailable, store credit may be issued instead.
    Partial Refunds: Partial refunds may be issued for items not in their original condition or missing parts due to customer error.
  4. Exchanges
    If your item is found to be defective or damaged, we will arrange for an exchange. Please contact us using the details above for assistance in processing a replacement.
  5. Shipping Costs
    Defective or Damaged Items: At A Deal will cover return shipping costs for items that are defective or damaged.
    Customer-Initiated Returns: For returns not due to defect or damage, the customer will bear the shipping costs.
  6. Non-Returnable Items
    Certain items are non-returnable unless defective:

Customized or personalized products.
Perishable goods (e.g., food, flowers).
Intimate or sanitary items (e.g., underwear, swimwear).
Hazardous materials or flammable liquids/gases.

  1. Additional Information
    Restocking Fees: No restocking fees are charged for eligible returns.
    Free Return Shipping: Free return shipping is provided only for defective or damaged items.
    International Returns: International customers are responsible for return shipping costs unless otherwise stated.
  2. Contact Us
    If you have any questions or require further assistance, don’t hesitate to contact us:

Phone: +27 65 392 8985, +27 10 786 0721
Email: [email protected]
Address:
At A Deal
25 West Road, Houghton
Johannesburg, South Africa
Thank you for choosing At A Deal !